SHIPPING

We ship orders Monday through Friday excluding major holidays. Orders placed over the weekend will be processed the following week. In-stock items will take 2-5 days to ship from the date the order is placed. Items that are back-ordered, custom made or antique rings that require resizing will have a longer wait time. Please check the details section on the product page or contact us directly if you need an order by a certain date. We will send you a notification when your order has shipped.

How much is shipping? What carrier do you use?

Available domestic shipping methods within the USA:

Standard Shipping — Free Domestic shipping.
Expedited Shipping — $30 via next day air; please note that it takes us one full business day to process and pack your order prior to shipping.)

For any items valued over $500, a signature is required for delivery. If this is not convenient, you will also have the option to route it for pickup at a local access point. We are also happy to waive signature if you request it, but please note that your parcel will not be insured in the event of loss or theft.

Please contact us if you'd like your order shipped to a P.O. Box or AFO/FPO address and we will do our best to accommodate your request!

What about international shipping?

No international shipping available at this time.

RETURNS + EXCHANGES

What’s your return/exchange policy?

Estate pieces and un-altered pieces from our custom line can be returned (unworn) within 10 days of delivery for an exchange or refund minus the cost of shipping. Made-to-order pieces, including rings created in your size, pieces altered in any way at your request, special orders and all other custom work, are FINAL SALE — no refunds, no exchanges. Once a piece has been altered, including ring re-sizing, it is also FINAL SALE. If you have any questions about your specific item's return policies, please email us before purchasing.

Shipping costs will be deducted from the original cost of the iten and all costs for return shipment are the responsibility of the customer. Returns are not accepted after 10 days from receipt at your shipping address.

To return an item, please email us within 10 days of receipt to obtain permission to begin the return process. Then please ship it via insured, registered US Mail or insured UPS within 3 business days to the address below:

Elements Studio Inc.
Attn: Returns/exchanges
1631 University Blvd.
Jacksonville, FL 32217

Upon receipt of the shipment, we will email you confirmation that the refund or credit has been issued.

How do I mail back a return?

Email us first to determine that your piece is, in fact, returnable. Once you get the go-ahead, use a padded envelope, box, Tyvek Fedex envelope, or a combination of these. Don’t put loose jewelry in a paper envelope: it will almost certainly tear through the paper and get lost in the mail system. Mail the package to us via USPS Registered Mail or insured UPS to:

Elements Studio Inc.
Attn: Returns/exchanges
1631 University Blvd.
Jacksonville, FL 32217

Please enclose a printed copy of your emailed receipt or a record of purchase that includes your order number.

REPAIRS + CARE

Estate jewelry is sold in as-is condition. That said, we make a point to disclose any minor flaws or potential problems with wearability in each of our product descriptions. All of our estate jewels are inspected, cleaned, and repaired (if required) before making them available for purchase. In the unlikely event that your newly purchased antique is damaged, please email us. Repairs are assessed on a case-by-case basis; we will review the damage and possible cause with our jeweler and contact you with an estimated cost for the repair.

How should I take care of my new jewelry?

Jewelry, like all material, is susceptible to damage and requires thoughtful wear. We recommend removing all jewelry, especially rings, in situations when abnormal contact is expected. To prolong their life, remove jewels before swimming, showering, exercising and sleeping.

What’s up with re-sizing?

Most rings or necklace chains can be resized unless we say otherwise. This can usually be done multiple times over the course of a lifetime. Contact us if you want an estimate for re-sizing or altering a particular piece.

Can you help me repair / re-size my grandmother’s ring?

If you are local to the Jacksonville area, yes we can! Come stop by and we will be happy to consult on your project and give you an estimate.

CUSTOM WORK

Can you make a custom-designed engagement ring for me?

Yes! That's our specialty! We love creating fully custom pieces and bringing your jewelry dreams to life. We can also modify many of our designs with colored stones of your choice or swap in rose gold for white gold, for example. If you can dream it, we can do it. Book a virtual or in-person appointment here.

Can you put my great-grandmother’s diamond into a different setting?

You are so lucky to have an heirloom in the family! Yes! Many of our customers come to us to use family heirloom pieces to create new jewelry that they love. Book an in-person or virtual appointment with us to discuss your vision.